Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1699 Review(s)
4.92
Bissett S
April 24, 2024
George did a wonderful job assisting my client with her loan. He was able to provide multiple pre-approval letters as needed in this competitive market. He was attentive to my client and answered all of her questions. He keep me apprised of the status of the loan and closed on time! He always answers when I call!
Reply from George Kuda | Branch Manager/ Senior Mortgage Consultant | Primary Residential Mortgage, Inc.: Hey Bissett. Thank you so much for the kind words! It is always a pleasure working with a true professional like yourself! I look forward to collaborating with you more in the future. Thanks!
John L S
April 24, 2024
Jeff and his team were great in getting us to the closing table with our loan. Everyone was always responsive to our questions.
Reply from Jeff Gunther: I'm thrilled to hear that you had a positive experience with us at Primary Residential Mortgage, Inc., John. My team and I put a great deal of effort into ensuring we respond timely and efficiently to all questions, and it's gratifying to know that the hard work paid off. We're glad we could assist you in getting to the closing table with your loan. Thank you for the stellar 5-star rating, we truly appreciate it. Remember, we're here if you need anything else in the future. Stay safe. - Jeff Gunther.
Colin M C
April 23, 2024
Please see review from prior response.
Eric Richard M
April 23, 2024
I'm not a finance person and definitely suck at my own personal finances. Would have appreciated when I asked for a breakdown of the costs and how much to bring to the closing...a breakdown of each and every cost written out like I was a 2 year old. I understand when you do things so long you lose the sight that everyone should know what you're saying, but definitely did not fully understand. Plus the numbers were off a bit on the closing papers. Not sure why the loan people don't talk to the real estate agent to ensure the numbers were correct but...hey...I'm not in the business.
Reply from Chad Piunti: Thank you, Eric, for taking the time to share your feedback. It's always my goal to make the mortgage process as clear and easy to understand as possible, so I appreciate you bringing this to my attention. I apologize if there were aspects of the process that you found confusing, and I'll certainly take this into consideration for future improvements.
Regarding the discrepancy in the closing papers, I can assure you that we strive for absolute accuracy in all our transactions at Primary Residential Mortgage, Inc. If there was a miscommunication between the loan officers and the real estate agent, I deeply regret any inconvenience caused.
Again, thank you for your feedback and your patience throughout the process. I will continue to work on improving the clarity of our communications and I cherish the opportunity to assist you better in the future.
Best Regards, Chad Piunti
Hugh D
April 22, 2024
As always, it is a pleasure working with Chad and his team. He/they are responsive and if any "hickups" might arise during the process are always resolved quickly. I've worked with Chad for many years.
Reply from Chad Piunti: Thank you so much, Hugh, for your kind words and the stellar rating. It's always a pleasure working with you as well. Your trust in me and my team at Primary Residential Mortgage, Inc. means a lot. We're committed to resolving any issues swiftly and ensuring the smoothest possible experience for our clients. Looking forward to many more years of collaboration.