Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1699 Review(s)
4.92
Anne C. R
March 31, 2024
Brian was reassuring and communicative from start to finish, and he made sure everything went smoothly. His experience and connections with various city organizations and experience made it possible for us to close on time despite a super tight timeline with 2 different grants -- each with its own paperwork, etc. Would highly recommend!
Reply from Brian Kesler: Thank you so much for the generous feedback, Anne! I'm thrilled to hear that you felt reassured and well-informed throughout the process. It's always my goal at Primary Residential Mortgage, Inc. to ensure that each experience is as smooth and efficient as possible. I'm glad to hear that my connections and expertise were beneficial in meeting your tight timeline. I appreciate your recommendation and look forward to working with you and anybody else you know who may benefit from my services!
Donald H R
March 30, 2024
Jeff got the deal done and was very available for assistance.
Reply from Jeff Gunther: I'm truly grateful for your positive feedback, Donald. Assisting you was my pleasure, and I'm thrilled to hear that you're satisfied with how the deal turned out. At Primary Residential Mortgage, Inc., we always strive to be there for our clients whenever they need us. Looking forward to working with you again in the future. Thank you for the 5-star rating!
Elizabeth Heather J
March 29, 2024
He and his team provide great customer service, are very responsive even at night/on weekends, and patiently answered our questions. The only (minor) hiccup was that our deposit was missing on the initial Closing Disclosure, but this was quickly corrected. I would definitly recommend Brian and his team to someone seeking a home loan.
Reply from Brian Kesler: I'm humbled by your kind words, Elizabeth. I'm thrilled to hear that you appreciated our customer service and dedication. Our team is always ready to go the extra mile, whether that's after hours or on the weekend. I apologize for the minor hiccup with the Closing Disclosure - we always strive to make our processes as seamless as possible. Feedback like yours helps us improve. I'm grateful for your recommendation and look forward to assisting anyone you refer to Primary Residential Mortgage, Inc. Thanks again for choosing me and my team to assist with your home loan.
Randi C
March 28, 2024
Everything went perfectly . The only thing that I didn't know was at the end when we were cleared to close but the buyers agent let me know. Thanks great job !!
Reply from Brian Kesler: I'm delighted to hear that your experience with Primary Residential Mortgage, Inc. overall went smoothly. We endeavor to provide seamless service and your feedback helps us improve. I apologize for any confusion regarding the final clearance to close. We'll aim to improve our communication in this area for our future dealings. Thank you for your review, Randi. Your praise means a great deal to us. We look forward to any future opportunities to assist you.
Evan G
March 28, 2024
My wife and I were buying our first home and had a very limited understanding on how to do so. I was connected with Jeff, and not only did he work with us over the whole process, he answered ALL of our questions, and was able to chat any time of the day. Jeff even showed up at closing to celebrate with us.
Reply from Jeff Gunther: I'm incredibly grateful for your kind words, Evan. It was a pleasure to guide you and your wife through this process, and I'm delighted to know that you felt supported every step of the way. It's always my goal to ensure my clients have a clear understanding of the home buying process, and I'm thrilled to hear I was able to achieve this with you. The closing day was certainly a highlight for me as well - nothing more rewarding than seeing my clients' joy as they embark on this new journey. Thank you for choosing Primary Residential Mortgage, Inc. and for your high rating. If you ever have more questions in the future, know that I'm always here to help.