Reviews

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Customer Reviews

Overall Rating:

93493 Review(s)
4.91
Jane M S August 17, 2023
He is the best. Answered all my questions, calmed my frayed nerves, and made me feel that I was in good and hands and that I could follow his guidance wholeheartedly. It is so good working with him.
Reply from Josh Pinnel: I'm truly grateful for your kind words, Jane. It was my utmost pleasure to assist you and alleviate any concerns you had. Your trust in my guidance means a lot to me. I'm delighted to know that you felt comfortable and secure throughout our journey together at Primary Residential Mortgage, Inc. Please don't hesitate to reach out should you have any future queries or needs. I'm always here to help. Thanks for the generous 5-star rating!
Blake S August 17, 2023
It's hard to say. Impressive is defined as above average. There isn't anything that stands out as super impressive. His initial pitch was great and his commitment to his craft is great. Dustin is personable and professional. He did his job and didn't make mistakes. That matters.
Reply from Dustin Caroland: I greatly appreciate your honest feedback, Blake. It's always our goal at Primary Residential Mortgage, Inc. to provide an above average service that stands out. I'm glad to hear that my commitment to my craft resonated with you and that my professional approach met your needs. I will continue striving for excellence and hope to impress you even more should we have the opportunity to work together again in the future. Thank you for your kind words and for taking the time to review my services.
Lisa M S August 17, 2023
Lender Jeff and his team are tremendous to work with They are extremely knowledgeable and do a fantastic job of matching the buyer with the best loan product for them. They communicate well and give timely updates throughout the process.
Luis Rivera August 17, 2023
Dear Nicolas and Team, I am writing this letter to express my profound gratitude for the outstanding service that my family and I received throughout our home loan process. Your expertise, patience, and unwavering commitment to our needs made a significant difference in our home-buying journey. Nicolas, your in-depth understanding of the loan process combined with your genuine care for our concerns played a pivotal role in turning our dream into a reality. Your proactive approach ensured that every question we had was answered, and every challenge was met with a solution. To the entire team, your behind-the-scenes efforts did not go unnoticed. We are aware that the seamless experience we enjoyed was a result of the collective hard work, dedication, and professionalism each one of you demonstrated. We understand that acquiring our home would have been a far more challenging endeavor without your invaluable assistance. We are now settled in our new home, and every day we are reminded of the pivotal role you all played in making this possible. Once again, thank you, Nicolas and Team, for going above and beyond. We are not just satisfied clients; we are extremely happy homeowners, and we owe a great deal of that happiness to each one of you. Warm regards, Luis and Arleen
Luis Alfredo R August 17, 2023
Dear Nicolas and Team, I am writing this letter to express my profound gratitude for the outstanding service that my family and I received throughout our home loan process. Your expertise, patience, and unwavering commitment to our needs made a significant difference in our home-buying journey. Nicolas, your in-depth understanding of the loan process combined with your genuine care for our concerns played a pivotal role in turning our dream into a reality. Your proactive approach ensured that every question we had was answered, and every challenge was met with a solution. To the entire team, your behind-the-scenes efforts did not go unnoticed. We are aware that the seamless experience we enjoyed was a result of the collective hard work, dedication, and professionalism each one of you demonstrated. We understand that acquiring our home would have been a far more challenging endeavor without your invaluable assistance. We are now settled in our new home, and every day we are reminded of the pivotal role you all played in making this possible. Once again, thank you, Nicolas and Team, for going above and beyond. We are not just satisfied clients; we are extremely happy homeowners, and we owe a great deal of that happiness to each one of you. Warm regards, Luis and Arleen
Reply from Nicolas Matsangakis: I'm truly moved by your kind words, Luis. It was an absolute pleasure to assist you and your family throughout the home loan process. At Primary Residential Mortgage, Inc., we strive to create a smooth and stress-free experience for our clients, and I'm delighted to hear that we accomplished just that for you. Your satisfaction and happiness as homeowners are our ultimate reward. Every question answered and challenge met was all part of our commitment to providing you with the best service possible. Knowing that we played a part in making your dream a reality is truly humbling. Thank you for placing your trust in us, and for taking the time to share your positive experience. We're here should you or anyone you know need our services in the future. All the best as you continue to settle into your new home. Best regards, Nicolas Matsangakis